Return & Refund Policy

Last updated: August 18, 2026

At Saraz & Co, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition as when you received it.

• Be unworn or unused.

• Have all original tags attached, where applicable.

• Be in its original packaging.

• Include proof of purchase or your order information.

To request a return, please contact us at fathomnexus1@gmail.com before sending anything back.

Items returned without first contacting us and receiving return instructions may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us promptly at fathomnexus1@gmail.com with your order details and, where applicable, photographs of the issue.

We will review the issue and work with you to provide an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants.

• Custom-made, personalized, or special-order products.

• Personal care or beauty products where applicable.

• Hazardous materials, flammable liquids, or gases.

• Sale or final-sale items, where applicable.

• Gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending the item back.

Exchanges

If you would like a different item, size, or variant, the fastest option may be to return the original item, if eligible, and place a new order for the replacement item.

Return Shipping

If your return is approved, we will provide you with instructions regarding where and how to return your item.

Return shipping costs and responsibility may vary depending on the reason for the return. If the item is defective, damaged, or incorrect due to an error on our part, please contact us before returning the item so we can determine the appropriate resolution.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day right to cancel or return certain purchases without providing a reason.

This right may be subject to legal exceptions and conditions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after approval.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If you have not received your approved refund after a reasonable processing period, please contact us at fathomnexus1@gmail.com.

Contact Us

If you have any questions about returns or refunds, please contact:  Saraz & Co
Email: fathomnexus1@gmail.com
Location: Texas 75070, United States