Shipping policy

Shipping Policy

Last updated: August 18, 2026

At Saraz & Co, we work to process and ship orders as efficiently as possible. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are processed after payment has been successfully received and confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order.

Once an order has been shipped, we may not be able to change the delivery address.

Saraz & Co is not responsible for delays, losses, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

Shipping Times

Estimated delivery times may vary depending on the shipping destination, shipping method, carrier, and other circumstances.

Any delivery times displayed at checkout or provided in your order confirmation are estimates and are not guaranteed unless specifically stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, customs processing, holidays, or other unforeseen events.

Shipping Costs

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.

Order Tracking

When tracking information is available, it may be provided to you by email or through your order information.

Please allow some time for tracking information to become active after your order has been shipped.

Lost, Stolen, or Delayed Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.

If your package is delayed or appears to be lost in transit, please contact us at fathomnexus1@gmail.com and we will assist you in determining the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at fathomnexus1@gmail.com.

Please provide your order information and photographs of the damaged packaging or product where applicable so that we can review the issue.

International Shipping

If we offer international shipping, orders shipped outside the United States may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.